Frequently Asked Questions
Everything you need to know about your PRIME Fitness journey.
What is the typical lead time for equipment orders?
Standard strength equipment typically ships within 7-10 business days, while custom-built racks and heavy machinery may require 4-6 weeks for manufacturing and quality testing.
Do you offer professional installation services?
Yes, we partner with certified fitness technicians nationwide. During checkout, you can select 'White Glove Delivery' to have your equipment professionally assembled and positioned in your home or facility.
What kind of warranty comes with PRIME Fitness gear?
We offer a lifetime warranty on frames and welds, a 5-year warranty on moving parts, and a 1-year warranty on upholstery and cables to ensure your investment stays in peak condition.
Can I return my order if it doesn't fit my space?
We accept returns on most items within 30 days of delivery. Please note that equipment must be in original packaging and a restocking fee may apply for large freight shipments.
Do you provide financing options for large purchases?
Absolutely. We offer flexible financing through Klarna and Affirm, allowing you to pay for your gym upgrades over 6, 12, or 24 months with competitive interest rates.
How can I track my freight shipment?
Once your order ships, you will receive a tracking number and a link to the carrier's portal. For large items, the freight company will call you to schedule a specific delivery window.